FAQ How can we help?
Our Secure Payment System
Our secure payment system is designed to make payment easy and simple for you and your host (accommodation / surf school):
- You pay a small deposit to secure your booking.
- The remaining balance is either due on arrival or a certain number of days prior to arrival, depending on what the host has specified.
Both you & the host are protected under our terms & conditions and the cancellation policies (see each host page for theirs).
You can view all your booking details in the My Booking section of our website
What are the payment methods available
Using our secure payment system you can pay with all major Credit cards (Visa, MasterCard, Amex, Discover) and Debits cards
The payment is secured by Stripe
We do not charge any payment processing fee
How do I cancel my surf holiday?
You can cancel in the MyAccount section. This will send an automatic email to the host telling them of your cancellation.
What are the cancellation charges?
If you cancel your deposit can be used to book the same option again within a year of cancelling. Each host will have a specific policy for refund of the balance which you can see in the Terms section of each property/school page on Surfholidays.com
Contact & Advice
How do I contact Surfholidays.com
How do I know what places suite me best
You can contact our team of experts and ask us or you can browse the website, read reviews, look at pictures, run searches and see what suits you best
Listing my place
How do I list my surf school/accommodation on your website
Just enter your email and name on our list page and one of our representatives will get in touch with you right away
We are a team of experts who have picked the best accommodation and surf schools in the world and allow you book them live on our website
Who we are
Did we answer your question?
If you can’t find the answer to your question here, contact us and we’ll be happy to help.
Get in touch +44 20 8144 9950
or +353 1 482 2828